THE BIG BEAR CIDER MILL TERMS AND CONDITIONS AND DELIVERY POLICY
Please read these Terms and Conditions carefully before accessing or using our website. The Big Bear Cider Mill Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website. You must be aged 18 years or over to purchase alcohol from this site.
The Big Bear Cider Mill, The Barn, Tumblers Green, Stisted, Essex CM77 8AZ
VAT No: We are not currently VAT rated Company No: 11142348
These Terms and Conditions and any separate agreements whereby we provide you services are governed by and construed in accordance with the laws of the United Kingdom. Questions about these Terms and Conditions should be sent to us at email@example.com.
MAKING A PURCHASE
You must be aged 18 years or over to purchase alcohol from this website. You will be asked to confirm this when ordering, and will be agreeing to these terms and conditions.
Browse through our products, select items you wish to purchase and add to shopping basket. Once completed click Checkout and complete a few details to process your order.
Payment can be made online. We accept all major credit and debit cards. All transactions are processed using Stripe, a leading secure online payment provider. Its payment processing systems are compliant with PCI DSS industry security standards.
You are responsible for confirming that you are the legitimate holder of the credit/debit card and that your details are correct. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be able to process your order and a message will appear informing you that the transaction cannot be processed.
CARRIAGE AND DELIVERY
Despatch will normally be within 3-5 working days and delivered via our courier, so your cider could take up to 10 working days to arrive at UK mainland addresses only (excluding Highlands and Islands) on all products that are in stock. Other UK addresses, please contact us on firstname.lastname@example.org for a quote. We can only deliver within the UK currently.
Parcels must be signed for and proof of your legal age to buy alcohol will be required, as required within the Challenge 25 Policy. Acceptable forms of age ID are a photo driving licence, a passport, a proof of age card such as the PASS card from the national Proof of Age Standards Scheme, military ID.
When placing an order please make sure the billing address is the one to which your payment card is registered, you can then choose another address for the “shipping address.” if necessary. Due to their alcoholic nature, our parcels must be signed for so please take this into consideration when choosing a shipping address.
Upon receipt of your order and payment clearance we will despatch the goods as detailed above. In the unlikely event that your chosen goods are out of stock, no longer available and we cannot meet your requirements we will credit your method of payment and advise you by email.
If our courier is unable to deliver your goods they will leave details of options for delivery. Please note if items are returned to us by the courier as ‘undelivered’ we will charge you again for a second delivery. If you decide you don’t want the order, we will refund you for the order but not the delivery charge. We will contact you by email in this event to find out your preference.
Your order should arrive within 10 working days. It is essential to check all goods before signing for them. If you are unfortunate enough to receive a damaged consignment, please write ‘Damaged’ clearly on the consignment note beneath your signature, or if you have not received your cider within 10 days of ordering, please advise us by email at email@example.com, or call us on 01376 528 307 between 9am – 5pm, Monday to Friday.
CANCELLATION PRIOR TO DESPATCH
To cancel an order that has been paid for you must contact us by telephone or email before the order is dispatched, and we will refund your money.
CANCELLATION OR RETURN OF UNWANTED GOODS ONCE RECEIVED
This will be made at your expense. We will refund the full cost of the goods, less 5% admin charge, once we receive the unwanted goods back and as long as they are in good condition. Please make sure that you package the goods as securely as possible to avoid them being damaged in transit.
PRICING AND AVAILABILITY
Whilst we try and ensure that all details, descriptions and prices that appear on this website are accurate, errors may occur. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the website service without notice at any time.
If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
The price is inclusive of any payable VAT in the UK.
If you change your mind or you are not completely satisfied with your purchase, you can return the products to us for a refund up to the end of 14 days after the day the goods are delivered. We will reimburse you the amount you paid when you bought the cider (goods and carriage) but you are responsible for paying the delivery costs to send the goods back to us. The goods should be unused and undamaged and in a saleable condition; if they are not, we will reduce the amount refunded to you. Please make sure your name and address are included in the package.
Please obtain proof of return of your goods. We recommend Recorded, Special or Insured Delivery are used, as we do not accept liability for goods lost in transit.
Please return to The Big Bear Cider Mill Ltd, The Barn, Tumblers Green Stisted, Essex CM77 8AZ
Telephone 01376 528 307
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.
HOW TO COMPLAIN
If you feel you have a complaint then please contact us by emailing firstname.lastname@example.org or by telephoning us on 01376 528 307. Alternatively you can write to us at The Big Bear Cider Mill Ltd, The Big Bear Cider Mill Ltd, The Barn, Tumblers Green, Stisted, Essex CM77 8AZ . We will respond within 3 working days and explain what actions we intend to take to resolve your complaint.
LAW AND TERRITORY
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
Updated February 2019.
2019 Copyright The Big Bear Cider Mill – Web Design Indigo Ross
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